01
Phone triage
You describe what's happening: water stains, a crack that widened, brick on the ground, a chimney that shifted. We ask four or five quick questions, then tell you whether to stay put, shut off a gas fireplace, or keep clear of a wall. Takes about five minutes.
02
Dispatch and ETA
We text you the technician's name and a real arrival window, usually 60 to 90 minutes anywhere in Milwaukie or Clackamas County. If we're already on another emergency, we tell you that upfront and give you the honest number, not a padded one.
03
On-site assessment
The technician walks the affected area with a mason's level, chisel, and hammer, checking for spalling brick, mortar joint deterioration, and water infiltration behind the veneer. You get a plain-English read on what failed and what it takes to fix it, in 20 to 30 minutes.
04
Emergency stabilization
If the wall, chimney, or veneer is unsafe, we stabilize it that night: shoring, tarping, re-anchoring, or removing loose brick. This is the part that stops the bleeding. Most stabilization runs one to three hours depending on access and height.
05
Permanent repair plan
Before we leave, you get a written scope with materials, timeline, and price for the full repair. Most permanent masonry repairs in Milwaukie get scheduled within 48 to 72 hours, and we handle the permit paperwork if the job needs one.